DRAFT TEMPLATE: not yet reviewed by a lawyer. Not in force.
MatterOwl

Legal

Terms of service

Draft template for legal review This text is an outline for a lawyer to review and complete. It is not in force, is not a contract, and is not legal advice. Items in [BRACKETS] must be filled in or confirmed.

Effective date: [DATE]

These terms govern use of the website matterowl.com and, unless a signed agreement says otherwise, the MatterOwl service provided by Matter Owl Inc ("Matter Owl", "we", "us") to the firm or organisation that subscribes ("Customer", "you").

1. The service

MatterOwl is a practice management and document platform for law firms. Each Customer receives a server dedicated to it, which Matter Owl sets up, updates, monitors and backs up. The features available depend on the Customer's plan. Features described as "coming soon" are not part of the service until released.

2. Accounts and access

  • The Customer is responsible for who it gives accounts to, for their roles, and for keeping sign-in details and second-factor devices secure.
  • The Customer must tell us promptly about any unauthorised access it becomes aware of.
  • [ACCEPTABLE USE RULES]

3. Customer data

  • The Customer owns its data. Matter Owl claims no ownership of it and uses it only to provide, secure, back up and support the service.
  • Matter Owl will not sell Customer data or use it to train AI models.
  • On termination, Matter Owl will provide the Customer's database and files [FORMAT, METHOD AND TIME WINDOW], and will then delete them [DELETION TIMELINE, INCLUDING BACKUPS UNDER THE 30-DAY LOCK].
  • [DATA PROCESSING TERMS / DPA REFERENCE]

4. AI features

  • AI features are off until the Customer turns them on, and run only through zero-data-retention model providers.
  • AI output can be wrong or incomplete. The Customer and its lawyers remain responsible for reviewing it and for all legal work and advice. MatterOwl does not provide legal advice.
  • [AI USAGE CHARGES]

5. Professional responsibility

Deadline calculations, court forms, rule tables and other content in the service are tools to assist lawyers, not a substitute for their professional judgment. The Customer is responsible for verifying deadlines and filings. [LAWYER TO DRAFT]

6. Fees

[FEES, BILLING CYCLE, TAXES, LATE PAYMENT, PRICE CHANGES]

7. Availability and support

[SUPPORT HOURS AND CHANNELS; MAINTENANCE WINDOWS]. Matter Owl does not currently offer an uptime service-level agreement.

8. Term and termination

[TERM, RENEWAL, TERMINATION FOR CONVENIENCE AND FOR BREACH]

9. Confidentiality

[MUTUAL CONFIDENTIALITY CLAUSE]

10. Warranties and disclaimers

[LAWYER TO DRAFT]

11. Limitation of liability

[LAWYER TO DRAFT]

12. Governing law

[GOVERNING LAW AND VENUE]

13. Changes to these terms

[HOW CHANGES ARE NOTIFIED AND ACCEPTED]

14. Contact

Matter Owl Inc, [ADDRESS]. Email: hello@matterowl.com